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Frequently asked questions
How long will it take for my products to be dispatched?
We are typically able to get orders shipped within 24 hours if you order Monday - Thursday before 3pm. Orders placed on Fridays and over the weekend will take longer to be dispatched.
How long does delivery take?
We use Royal Mail for all of our shipping requirements and our customers normally receive their orders within 48 hours of them being dispatched.
Do you test your products on animals?
Nope. Never. Nada. We love animals and wouldn't dream of testing on them. Our products are all dermatologically tested, on humans and all our ingredients are perfectly safe for use.
What is your returns policy?
You may cancel an order at any time before it is delivered and up to 30 days afterwards, beginning on the day after your order is delivered to you. You will receive a full refund of the price paid for the products in accordance with our Returns and Cancellations Policy for any orders you cancel.
You must clearly inform us if you are cancelling an order, preferably by emailing us via info@shelping.com and providing your name, address and order reference;
View returns and cancellation policy
What is your refund policy?
Orders cancelled within the 30-day cooling-off period, will have refunds processed within 14 days after either the day on which we receive the product(s) back or the day on which evidence that you have returned the product(s) to our returns address is received by us, whichever is earlier. Refunds will be the price you paid for the order being cancelled with any deductions applied (as per our rights for deterioration) and will include the cost of standard delivery. Your cost of returning the product(s) to us are not refunded to you.
In addition to your statutory rights, Shelping Limited offers a 30-day money back guarantee to its customers in respect of any product purchased via the website.
Unless agreed otherwise, refunds are made using the same Payment Method as was used to pay for the original order.
